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social media management

Whether You Run a B2B or a B2C Business – It’s Time to Be on the Social Network


With websites like Facebook having over 400 million users worldwide and Twitter crossing 50 million tweets per social media managementday, social media is becoming a game changer in the field of marketing.

Some companies have brilliantly used social media to gain visibility and market their products. Coca Cola was recently named as the brand “making the best use of Facebook”. ‘Expedition 206’ was the largest social media project ever by Coca Cola. In the B2Bspace, Dell has effectively used Twitter to connect with its customers. Even the ‘Go Green’ campaign by Dell is an excellent example of using Facebook to generate interest.

Today, if your business is not on the social network you are losing out on a huge marketing opportunity that exists in the online world. If your target audience is there, then doesn’t it make sense for you to be there too?

Why should your business be on the social network?

  • Reach out to a global audience: Today’s customers are not location based. They could be in Kolkata or California. As a marketer you need to reach out to all like-minded people in the most cost effective and impactful way.
  • Create the hype: Remember the Zoozoo campaign by Vodafone and the hype it created? It was one of the most successful online campaigns that was carried out and had a fan following of millions residing on the internet. It is also one of the best campaigns that used print, electronic and social media in the most integrated fashion. You can easily achieve faster word-of-mouth publicity with social media campaigns.
  • Connect with and motivate customers: Launching schemes, running online contests, awarding loyal customers. The interactivity of the online world has a lot to offer. A marketer can easily use this to connect with customers.
  • Create brand awareness: Especially for B2B companies Linked In, Twitter and targeted groups can help in creating brand value in the cheapest and the most effective ways.
  • Thought leadership: Blogs, communities, forums are some of the best means to position your company as a thought leader. These are the segments where you can tap your potential customer. By genuinely and intelligently answering in the numerous online conversations and sending out informative articles, you can build thought leadership in your domain.
  • More visitors to your website/blog: By posting informative links on your social media accounts, you can garner move views, click-throughs, and conversions. Google now takes social media into account too and will do it even more in future. Having your relevant keywords in the posts will help.
  • Lead generation: At the end of the day, everything boils down to sales. Social media has proved to be an effective approach to generate leads. Especially Search Engine Monetization and optimization are tools which are beneficial in this.

Even though it is a relatively new medium, the battle for consumer attention has become tough already. Using it intelligently can get you the right benefits.

Some social media goof ups:

  • Not having a dedicated social media objective: Every company cannot just generate leads through social media. The objectives could be related to number of conversations, positive comments, brand impact, and so on. What is it that you want at the end of the campaign? What do you want to achieve? This must be clearly defined right at the beginning.
  • Providing delayed or no response: Your audience is on the internet all the time. You cannot afford to have a lazy approach to response. In the online world prompt response speaks volumes about the brand.
  • Not deploying dedicated resources: Social media as a space is relatively new and is constantly emerging. It’s important to have a dedicated specialist executing and monitoring the activity. No seriousness, insufficient content, no tactics to attract people, delayed responses – will only aid failure of your social media efforts. You should have a genuine attitude to help customers and give intelligent info to them.
  • Only dictating and not interacting: Social media is all about interactions and conversations. Communication has to be two-way to create an impact. Participate and succeed.
  • Not monitoring your brand name online: One negative comment can have a ripple effect and spoil your efforts, but if you are in the loop, you can give it a positive twist to negative comments and also learn what your competitors are doing on the online social space.

To conclude: Social media is a medium that cannot be ignored. To achieve best results marketers have to look at using all pillars: print, electronic and social media in tandem to get the maximum return on investment.

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Be A Piece Of The Action On Online Social Media


It seems like everyone is using social media today. B2B companies are a bit apprehensive about the results it brings but growing small businesses and B2C companies are utilizing it to their advantage. Increasing brand awareness, encouraging customer loyalty, boosting customer acquisition, promoting content, and search engine optimization are some of the benefits offered by social media. Today, you just cannot ignore it.

Here are some tips for you to keep in mind, which would help you in gaining an audience in online social media:

Birds of a feather…

There are many social media websites today, and you would need to choose the right fit for your niche. According to Chitika, an online advertising network – Twitterers mostly consume news, MySpace users want games and entertainment, Facebookers are into both news and community, and Digg’s audience has a mixed bag of interests. LinkedIn and many other niche industry-specific forums are being used for business networking and job search.  Once you have found the niche that you like working on, you should use social media as a tool to network with people, and use it for enhancing your business.

So, the first step is to find the right social media outlet for your services.

Talk the talk

An important aspect to keep in mind while writing for social media is to understand the characteristics of the target group. Your language and message should change, depending on whether you are having a B2B or B2C audience. As Muhammad Saleem from sums it up: “Start with the familiar; introduce the unfamiliar; and then connect the two.” Your content needs to be easy to understand and digest.

Talk with them, not to them

Seth Godin, the online marketing guru, says: “Social media isn’t about you, it’s about them.” So, make sure that you use the social media only as a discussion platform, and not your soapbox.  Having a conversational style of writing has worked wonders. “My advice is “learn to be human again.” Many marketers tend to forget that each customer they’d like to attract and retain is a person. From using jargon in marketing literature, to creating blogs that are mere places to republish press releases — then tweeted as links — a B2B marketer can learn to be more spontaneous and make deeper/better connections with customers,” says Valeria Maltoni,

Become the solution superhero

As in life, so in social media, you cannot achieve much respect if you are not proactive on the message boards, discussion groups, etc. Of course, one needs to find out the fine difference between being proactive and overactive, but the fact stands that everyone loves when a problem is solved. Do not use the social media and their discussion tools just to start your discussions. Take some time out and read other discussions, see what the others want – you would be surprised how many people do not know what the best free invoicing tool is. If you know it, show it. Offering interesting content like how to articles, e-books, pod casts, videos, online offers, etc., go a long way in encouraging visitors to convert. “The internet (and social media engagement in particular) is really all about people power. It’s about making information, tools and techniques available to all who have access. If you’re not inclusive, if you’re not helping, sharing and imparting value and wisdom and deciphering jargon for folks – you’ll be left behind,” says Vanessa Nix Anthony.

One-line advantage

One of the best features of social media is that you can say as little as you want to as much as you wish. With most social media tools offering one-line status updates, you can talk without thinking about having a complete article dedicated to that single thought. Or you can have a long whitepaper uploaded somewhere on the cloud that can be shared across social media with just a single line of text and link. Compelling headlines were never as important as they are now as headlines really do have to work hard to break the clutter and stand out.

Writing for social media is easy and difficult at the same time. It’s something that you will learn only when you dive in and participate. So, go on and enjoy.

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